FAQs

Client Service

What do I do if I need to make changes to my website?
Can I cancel the agreement at any time or is there a term agreement?
After the initial consultation, how long does it take to have the website completed?
Do you handle updates to the website?
Is there training provided for the use of the website functions?

Ordering Service

What are your methods of payment options?
Do I have to commit to a long-term plan in order to get the low price?
Is there a discount for non-profit organizations?

Technical

Do I need to have Cross-Browser compatibility on my website?
What is SEO and why do I need it?

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Client Service Questions

What do I do if I need to make changes to my website?

Star Web Pros ^SM will handle any changes that you need to have completed as long as you have our service. You can submit changes by email or directly to our website. Basic changes and updates are handled at no extra charge generally within one business day of your request. Major changes such as adding eCommerce do require an additional fee.

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Can I cancel the agreement at any time or is there a term agreement?

You may cancel the Star Web Pros ^SM agreement at any time. You are only responsible for the current month's fees (which are billed one month in advance.) Some optional services such as domain name service require a minimum of one year advance purchase. In this example you would retain the rights to the domain name for the remainder of the year even though the website would no longer be online.

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After the initial consultation, how long does it take to have the website completed?

The preliminary website is generally completed for your review two business days after we receive the website content material from you. The completed website and special services such as eCommerce or web forms are completed after your approval of the initial design, generally within 2 to 5 business days of your order.

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Do you handle updates to the website?

We handle regular updates to your website each month. Two hours of support time are included at no additional charge with the monthly maintenance fee. In the event that you need us to exceed the 2-hour monthly base, additional time is available at our hourly rate.

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Is there training provided for the use of the website functions?

Yes. We provide training for you in a webinar format for the enhanced functions that require training like eCommerce.

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Ordering Service Questions

What are your methods of payment options?

You can pay for your design services with a major credit or debit card (Visa, MasterCard, American Express or Discover card) via PayPal ^TM. You can also pay for your website design service by electronic transfer from your bank account via PayPal ^TM.

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Do I have to commit to a long-term plan in order to get the low price?

No. Our maintenance/hosting plans are paid month-to-month one month in advance (annual advance payments for maintenance receive a discount). Since the plans are paid one month in advance you will forfeit only up to one month of the monthly cost in the event of a cancellation. If you cancel your maintenance/hosting agreement, you will still retain the use of the domain name for the remainder of your one-year plan. In the event of a cancellation of a plan that is paid annually in advance you would receive a pro rated credit for the unused portion of the agreement.

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Is there a discount for non-profit organizations?

Yes. We have a 10% discount for 501c3 organizations. The 501c3 certificate is required in order to receive the discount.

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Technical Questions

Do I need to have Cross-Browser compatibility on my website?

Yes. Different web browsers have different capabilities to display the various code languages used by website designers and developers. In order to maximize the potential user's ability to experience your website, the site must be prepared to display all of the major browser brands and versions. This does require additional time and effort on the part of the web designer, but the end result is that more customers for your business will see more of your website.

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What is SEO and why do I need it?

SEO stands for Search Engine Optimization. SEO refers to the efforts of the web designer in editing website content and HTML coding to increase the relevance to specific keywords used by potential web queries and efforts to remover barriers to the indexing activities of search engines such as interactive website programs. The goal of the optimization is to improve the search rank of the website and therefore improve website traffic.

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